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be.fems

Refund policy

Thank you for your purchase at be.fems. We hope you are happy with your order. If you are not, our 60-day money-back guarantee is here to make things right.

60-Day Money-Back Guarantee

You have 60 days after receiving your order to request a refund. Contact us within that window and we will take care of you.

One jar of be.fems is a 30-day supply. Our guarantee is built around that — the number of opened jars we refund follows how long you've actually had the product, counted from the delivery date to the day you first contact support:

  • Requested within days 1–30 after delivery: your first jar is refunded whether opened or unopened — nothing to send back. Every jar beyond the first must be returned unopened and sealed to be refunded.
  • Requested within days 31–60 after delivery: up to 2 jars are refunded whether opened or unopened — nothing to send back. Every jar beyond the second must be returned unopened and sealed to be refunded.
  • Requested after day 60: the guarantee window has closed, so no refund is available under the guarantee. (Your statutory rights, including the EU 14-day withdrawal right below, are unaffected.)

In short: one opened jar per 30 days of use, maximum two. The relevant date is when you first contact us (your email's timestamp).

Examples:

  • 1-jar order, any time within 60 days: full refund, no return needed. Keep the jar.
  • 3-jar order, refund requested on day 15: the first jar is refunded outright; jars 2 and 3 are refunded once they reach us unopened and sealed.
  • 3-jar order, refund requested on day 45: two jars refunded outright, the third refunded once the sealed jar reaches us.
  • 6-jar order, refund requested on day 45: two jars refunded outright, the remaining four refunded when returned sealed.

Opened jars beyond this allowance cannot be refunded, since they exceed what can be consumed by the time of the request.

How refunds are calculated: Refunds are always based on the price you actually paid per jar, not the single-jar list price. If your order had a bundle discount, the effective per-jar price is the total you paid divided by the number of jars — and both the guarantee refund and the refund for returned sealed jars use that effective price. For example, a 3-jar bundle bought for $90 works out to $30 per jar: we refund $60 for the first two jars outright, and $30 for the third once it arrives sealed.

To claim, you must provide proof of purchase (order number, confirmation email, or receipt). The guarantee applies to one claim per customer or household, on your first order of a given product. We may decline claims that show signs of abuse, such as repeat claims or resale quantities.

How to Start a Refund or Return

Contact our support team at:

support@befems.com

Do not send anything back without contacting us first. Returns without prior approval will not be accepted.

Please note:

  • The customer is responsible for return shipping costs on any sealed jars that need to come back.
  • We currently do not provide return shipping labels.

Damages and Issues

Please inspect your order upon arrival. If your product is defective, damaged, or incorrect, contact us immediately at support@befems.com.

We will replace or refund it — no return required, and this does not count against your guarantee claim.

Exceptions

The following are non-returnable and non-refundable:

  • Opened jars beyond the opened-jar allowance described above
  • Perishable goods (such as food or plants)
  • Custom products (such as personalized items or special orders)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

If you have any questions about your order, please reach out to us before sending anything back.

Exchanges

We do not offer direct exchanges. If you wish to try a different product, please request a refund under the guarantee and place a new order separately.

European Union 14-Day Right of Withdrawal

If your order is shipped within the European Union, you also have the statutory right to cancel your order within 14 days of delivery, without giving any reason. For that statutory right, products must be unopened, unused, and in their original sealed packaging (Article 16 of the EU Consumer Rights Directive excludes opened dietary supplements for health and hygiene reasons).

Our 60-day money-back guarantee is a voluntary, more generous commercial promise that sits on top of this legal right and does not limit it.

Refunds

Once your claim is approved — and, where sealed jars are involved, once we have received and inspected them — we will confirm your refund.

  • Refunds are issued to your original payment method within 10 business days.
  • It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at support@befems.com.

Thank you for choosing be.fems. We appreciate your trust and are here to support your wellness journey.